Last Updated: August 30, 2026
At SyncTryx, we want customers to have a fair opportunity to evaluate the platform while keeping clear rules for subscriptions, refunds, and cancellations.
This Policy explains when you may qualify for a refund, how cancellations work, and how recurring payments are handled.
By purchasing a SyncTryx subscription, you acknowledge and agree to this Refund & Cancellation Policy.
Quick Summary
New customers get a 4-day free trial — no charge during the trial. After that, if you're unsatisfied you may request a refund of your initial payment within 7 calendar days of purchase, provided no legitimate customer orders were generated through the platform during that period.
New customers receive a 4-day free trial on their first SyncTryx subscription. No charge is made during the trial period. After the trial, your selected plan will be billed automatically. New customers may also request a refund of their initial subscription payment within 7 calendar days of the original purchase date, subject to the eligibility requirements in this Policy. To qualify, all of the following must be true: the refund request is submitted within 7 calendar days of the initial subscription purchase; the request relates to your first paid SyncTryx subscription; your account has not previously received a new-customer refund; your account has not engaged in fraud, misuse, or abuse of the refund policy; and you have not received or processed a qualifying customer order or sale through a product managed using SyncTryx during the refund period. SyncTryx may review account activity to determine eligibility. We typically respond within 3–5 business days.
If you receive or process at least one legitimate customer order or sale attributable to a product imported, listed, published, automated, or otherwise managed using SyncTryx during the 7-day refund period, you will generally no longer qualify for SyncTryx's voluntary 7-day satisfaction refund. This limitation exists because the account has received measurable commercial value from the SyncTryx service. An order is generally treated as attributable to SyncTryx if the product was imported, listed, published, last updated, automated, or otherwise managed through SyncTryx. An order will not automatically disqualify you if SyncTryx reasonably determines it was a test order, fraudulent, canceled before fulfillment, fully refunded to the end customer without fulfillment, or otherwise not a legitimate commercial transaction.
After the initial 7-day refund period has expired, subscription payments are generally non-refundable unless an exception applies. SyncTryx may consider refunds for: duplicate charges; incorrect charges caused by a SyncTryx billing error; charges processed after a subscription was properly canceled; a material technical failure by SyncTryx preventing access to core paid features for more than 24 consecutive hours (excluding scheduled maintenance and third-party outages); unauthorized charges (subject to reasonable verification); or circumstances where a refund is required by applicable law. SyncTryx may also issue discretionary refunds or account credits in other circumstances.
The 7-day refund period applies only to your initial paid subscription and does not restart on renewal. Renewal payments are generally non-refundable. You are responsible for canceling before the next renewal date if you do not wish to continue. A renewal payment may qualify for a refund when you properly canceled before renewal but were charged anyway; you were charged multiple times for the same renewal; an incorrect amount was charged due to a SyncTryx billing error; the charge was unauthorized; or a refund is required by applicable law.
Except where required by applicable law, refunds will generally not be provided for: requests submitted more than 7 days after initial purchase that do not qualify for another exception; forgetting to cancel before a subscription renewal; failure to use your SyncTryx subscription; partially used billing periods; changing your mind after the 7-day period; changes to your business, store, financial circumstances, or business strategy; failure to generate a particular level of revenue, profit, or sales; third-party marketplace, supplier, advertising, transaction, payment processing, or shipping expenses; accounts suspended or terminated for material violations of the SyncTryx Terms of Service; fraudulent activity; or abuse of the SyncTryx refund program.
To request a refund, contact SyncTryx Support through the support options available in your account or on the SyncTryx website. Your request should include: the email address associated with your account; the subscription plan involved; the approximate date of the charge; the reason for your refund request; your store URL or connected marketplace if relevant; and any information reasonably necessary to investigate a billing or technical issue. Refund requests under the voluntary 7-day policy must be submitted before the applicable 7-day period expires.
SyncTryx reviews refund requests individually. We typically respond to complete requests within 3 to 5 business days. When evaluating eligibility, SyncTryx may review: purchase and payment dates; subscription history; cancellation records; relevant account activity; products imported or published using SyncTryx; order activity associated with SyncTryx-managed products; whether the platform was reasonably available for use; billing records; and evidence reasonably indicating fraud or abuse. Information is reviewed in accordance with SyncTryx's Privacy Policy and applicable law.
If a refund is approved, it will generally be returned to the original payment method used for the transaction. After SyncTryx submits an approved refund, the time for funds to appear depends on your payment provider, card issuer, or financial institution. SyncTryx does not control processing times imposed by financial institutions. Unless otherwise required by law, issuing a full subscription refund may result in the immediate termination or downgrade of the applicable paid subscription and access to paid features.
You may cancel your SyncTryx subscription at any time using the cancellation option in your account settings. Cancellation stops future automatic renewals. Unless a refund is approved or applicable law requires otherwise, cancellation takes effect at the end of your current paid billing period and you may continue accessing your paid subscription until that date. Canceling your subscription does not automatically refund payments already processed.
Unless otherwise stated during checkout, SyncTryx paid subscriptions automatically renew at the billing interval selected when you subscribed. Before completing your purchase, the applicable subscription price and billing frequency are disclosed. By purchasing a recurring SyncTryx subscription, you authorize SyncTryx and its payment processor to charge your selected payment method for recurring subscription fees and applicable taxes until the subscription is canceled. To prevent a future renewal charge, you must cancel before the applicable renewal payment is processed.
This Policy applies to charges made by SyncTryx. SyncTryx generally cannot issue refunds for charges independently made by third parties, including supplier or product costs, marketplace fees, advertising expenses, shipping or fulfillment expenses, store platform subscriptions, payment processing fees, transaction fees, or third-party applications or services. Refund requests for those charges should be submitted to the applicable third-party provider.
SyncTryx provides software, automation, analytics, product discovery, store-management, and related tools. SyncTryx does not guarantee that use of the platform will result in any particular level of sales, orders, revenue, profit, store traffic, marketplace performance, or other business result. The absence of expected business results alone does not create eligibility for a refund outside the 7-day refund period.
SyncTryx reserves the right to deny discretionary or voluntary refunds where there is reasonable evidence of fraud or abuse, including: creating multiple accounts to repeatedly obtain new-customer refund eligibility; repeatedly subscribing, extensively using paid functionality, requesting a refund, and creating another account; falsifying information in a refund request; manipulating order information to appear eligible; or attempting to obtain both a refund and continued paid access. Fraudulent or abusive activity may also result in account suspension or termination.
If you believe a SyncTryx charge is incorrect, we encourage you to contact SyncTryx Support so we can investigate. Nothing in this Policy prevents you from exercising legitimate dispute or chargeback rights available through your bank, card issuer, payment provider, or applicable law. Fraudulent or abusive payment disputes may result in restriction, suspension, or termination of the associated SyncTryx account where permitted by law.
Nothing in this Refund & Cancellation Policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be waived or restricted. Certain states, countries, or jurisdictions may provide additional cancellation, refund, or subscription rights. Where applicable law provides rights that conflict with this Policy, the applicable legal requirements will control.
SyncTryx may update this Refund & Cancellation Policy from time to time. When updated, the "Last Updated" date at the top of this page will be revised. Changes apply prospectively unless otherwise required by applicable law.
If you have questions regarding a refund, subscription charge, or cancellation, please contact SyncTryx Support through the support options available on our website or within your SyncTryx account. Website: synctryx.org
Questions about refunds or cancellations? We're here to help.